Acceptance of Terms and Conditions
The website www.toothangel.co.uk (“the website”) is owned and operated by Disruptive Oral Hygiene Limited, trading as ‘Tooth Angel’. Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website, you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
Changes to Terms and Conditions
We reserve the right, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes.
Accounts and Billing
You can find the specific details regarding your subscription with Disruptive Oral Hygiene Limited, including your next scheduled boxes, by logging into your account and clicking on the relevant section of the website. Please note that you will need to be logged in to your account to access these links.
Other Applicable Terms
In addition to these Terms and Conditions, our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions. Please also refer to our FAQ pages on the website for further information.
Website Use
You agree not to upload, post, email, or otherwise send or transmit any material that contains software viruses, or any other computer code, files, or programs designed to interrupt, harm, damage, destroy, or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies, or regulations of networks connected to this website.
All content and programming of the website are our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile, or reverse engineer any of the materials, software, or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.
You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral, or harmful purpose.
You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.
It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.
We may, from time to time, restrict access to certain features, parts, or content of the website, or the entire website, to users who have registered with us.
You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.
The information contained on this website is for general information purposes only. We endeavor to keep the information contained on the website up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at support@toothangel.co.uk.
External Links
From time to time, this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies, or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.
If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.
Registering with Us
In order to purchase products from the website, you must first register to set up an account with us by completing the registration form on the website.
In order to register an account, you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organization or company, you must have the authority to bind that company.
When signing up, you need to provide:
You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.
You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorized use of your account or other security breach.
Availability of Website
Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements, or be fault-free. If a fault occurs in the service, please report it to us (see below for contact details), and we will correct the fault as soon as we reasonably can.
Your access to the website may be occasionally restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at support@toothangel.co.uk.
Purchase of Items
When you register an account on the website, you will automatically be signed up to receive a regular delivery of our products (either monthly, two monthly, three monthly, or every four months). You can manage and make changes to your orders at any time.
You may submit orders online at any time after you have created an account. The website allows you to review your order and make any corrections before submitting it to us, and by submitting the order, you confirm that you have made any such corrections. You are given the opportunity to review the box type, delivery date, and frequency of orders on the ‘orders’ page. The website allows you to review all the boxes that you have already ordered from us. You can do this by clicking on the ‘orders’ page whenever you are logged in.
Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.
No order is accepted from you until our website displays an order confirmation message. This message is displayed after you schedule the frequency on the ‘orders’ page.
Payments
The price of products is as quoted on the website at the time of purchase. Prices stated include VAT and exclude delivery charges.
We take payments by continuous payment authority. You will be charged as follows:
Payment times will vary prior when we may take payment up to seven days earlier.
If your payment details change, your card provider may provide us with updated card details. We may use these new details to charge for your future services in order to help prevent any interruption to the service. If you would prefer to opt out from this service, please contact us at support@toothangel.co.uk.
You agree not to hold us responsible for banking charges incurred due to payments on your account.
Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees. Please note that you can cancel at any time.
Upon registering, reactivating your account, restarting regular deliveries, ordering one-off boxes, or changing card details, a transaction may be sent to your bank to authorize or re-authorize it and prevent fraud. This transaction will either be for a zero value or for a £1 payment, which will be taken and then immediately voided. It is possible that your bank may temporarily register a £0 or £1 charge on your account balance.
Delivery and Return
Items can only be delivered to addresses within the United Kingdom, excluding PO Box addresses and BFPO addresses.
Boxes are delivered by your local postal carrier. Proof of delivery is not obtained. Actual delivery times may vary for you depending on:
- Our stock availability
- Your delivery address
- When you place your order
- Circumstances impacting delivery by the postal service
We reserve the right to use alternative delivery methods without prior notification.
You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
It is your responsibility to report all lost or undelivered boxes online within 7 days of the expected day of delivery.
If your box does not fit through your letterbox and you are out when it is delivered, your postal carrier should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us, and it is your responsibility to contact them to arrange receipt of the box as soon as you can.
If you change your address, you must update your address details in the relevant section of the website to ensure that boxes are not sent out to the wrong address. Please ensure this is done in time to take effect before you move, as you will not be refunded or credited for any boxes posted to the previous address.
We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
If you are dissatisfied with any product you receive from us, please contact our customer services team at support@toothangel.co.uk. We retain the right to request a return of any faulty goods by recorded delivery, and the product will be inspected. If we request return by recorded delivery, then we will pay for the cost of the postage on provision of the postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.
You have 14 days for return, and you will be refunded the initial purchase price of the goods (including standard shipping). Express Shipping costs are excluded. You have the right to return an item if you have changed your mind, if the items are unopened and with the seals intact. The cost of return is on your account. You will not be charged for a return if the item is of unsatisfactory quality, unfit for purpose, or not as described.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging.
To start a return, you can contact us at support@toothangel.co.uk. Please note that returns will need to be sent to the following address:
Tooth Angel, Shire Lane, Chorleywood, Rickmansworth, Herts, WD3 5NH, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at support@toothangel.co.uk.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@toothangel.co.uk.
Cancellation
You can cancel the purchase of a box at any time before a week before shipping by visiting your order and selecting. Follow the instructions until cancellation is confirmed on the screen. For more details, please see the section of our FAQs.
We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
We may cancel a contract under these Terms and Conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any technical error, any unavailability of raw materials, components, or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack, war, or similar force majeure event.
Privacy
We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.
Limitations on Liability
Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
In no event shall we be liable to you for any losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.
Applicable Law
Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.
Assignment by Us
You agree that we may assign any of our rights and/or transfer, sub-contract, or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you, and you may not assign any of your rights or transfer, sub-contract, or delegate any of your obligations under these Terms and Conditions.
Accounts are Non-Transferable
Accounts with Disruptive Oral Hygiene Ltd are not transferable and therefore cannot be sold or traded.
No Waiver
If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.
Force Majeure
We will not be liable to you for any lack of performance, unavailability, or failure of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability, or failure arises from any cause reasonably beyond our control.
Third Party Rights
Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
Contacting Us
If you have any questions or concerns about our Terms and Conditions or any part of our service, we are always happy to help. Please contact support@toothangel.co.uk.
